Shipping policy

Shipping Destinations

KitLane ships worldwide.

Shipping Costs

Shipping costs depend on the destination country.

The exact price is calculated at checkout.

Shipping is free for orders over CHF 100.

Processing Time

Orders are usually processed within 2 to 5 business days.

Processing may take longer during busy periods.

Delivery Time

Delivery times depend on the destination country.

Most orders arrive within 10 to 20 business days.

Orders to Switzerland usually arrive in around 2 weeks.

These delivery times are estimates.

Delays may happen because of customs, holidays or transport issues.

Tracking

A tracking number will be sent by email when available.

Tracking information may take a few days to update.

Customs and Import Fees

Some countries may charge customs fees or import taxes.

These fees are not included in the order price.

The customer is responsible for paying these fees.

Incorrect Address

Customers must enter the correct delivery address.

KitLane is not responsible for orders sent to an incorrect address.

Contact us quickly if you notice a mistake.

Lost or Delayed Packages

Contact us if your order has not arrived after the estimated delivery time.

We will check the tracking information.

We will help you contact the shipping company when necessary.

KitLane is not responsible for delays caused by customs or the shipping company.

Contact

For any shipping question, contact us through our website or social media.